Seller is Veto Pro Pac, the manufacturer. The 5 year warranty is only valid through authorized Veto Pro Pac dealers. Veto Pro Pac Tech Pac MC Blackout Backpack The TECH PAC MC BLACKOUT small backpack bag is a stealth version of the popular TECH PAC MC small backpack featuring Veto Pro Pac’ Specification PRODUCT SPECIFICATIONS: Height: 17″ (43cm)Width: 12” (30.5cm)Depth: 9” (23cm)Handle Height: 19″ (48cm)Weight (empty): 8 lbs. (3.5kg)Max Payload: 35lbs (16kg)Internal Volume: 1100in3/18L MAXIMIZED TOOL STORAGE CAPACITY: Tactical all-black constructionInterior magnetic screw catcherThermoformed cushioned EVA back padWaterproof polypropylene plastic baseQuick release metal hasp supports load & allows easy access to rear storage bayYKK® zippersWarranty: 5 Years (see Veto warranty terms and conditions) Veto Pro Pac Tool Bags Product Care and Maintenance Keep the Zippers Clean & Lubricated Over time, dirt and grit will clog the zipper coils preventing them from staying closed. To keep this from happening, clean and lubricate your zippers twice a year (more often if you work on a job site with a high amount of airborne debris). To clean the coils: Scrub them with soapy water; a tooth brush works very well. After scrubbing the coils, blow them out with an air hose to dislodge any other fine grit that did not dislodge with the brush. To lubricate the coils: Apply a silicone spray, beeswax or a zipper lubricant. Protect the Zippers From Sharp Objects and/or Excessive Heat Any sharp object or heat source is capable of permanently damaging the zippers. Once a zipper coil is cut or singed the zipper will not function and in most cases is not repairable. Most of the cut zipper coils we see are the result of sharp tools stored inside the bag with the sharp side facing up. Make sure to keep the sharp edges of your tools facing down in your bag and away from the zipper coils. Do not Overstuff the Bag Overstuffing your tool bag will very likely cause significant stress on the zippers that is above and beyond what the bag was built for and will eventually cause the zipper(s) to separate. If you have to work hard to close your zipper(s), your tool bag is most likely overstuffed proceed with caution! Other Features: Warranty: 5 Years (see Veto warranty terms and conditions) Our Payment Policy: We accept payment through Paypal. Paypal offers buyers payment protection up to $2000. Our Shipping Policy: We strive to ship your item as quickly as possible once payment is received. Shipment will occur within two business days. In most cases it will ship no later than the next business day. Orders ship via UPS ground to addresses in the continental United States. Free shipping is for the 48 continental states only. Other shipping arrangements can be made – contact us for details on expediting your order or shipping outside of the United States. Tax: Customers who have items shipped to Connecticut addresses will be charged sales tax at a rate of 6.0%.